Frequently Asked Questions

Yes! All iNet optical GPON fiber broadband plans offer 1:1 symmetrical upload and download bandwidth. If you choose a 100 Mbps plan, you will receive up to 100 Mbps for both downloading and uploading.

2.4 GHz Wi-Fi provides wider coverage range through walls but tops out around 40-60 Mbps. 5 GHz Wi-Fi provides multi-hundred Mbps gigabit speeds and lower latency with minimal interference. Our Dual-Band Wi-Fi routers support both frequencies simultaneously.

No. All our standard residential and commercial broadband plans are Truly Unlimited, allowing you to stream, game, and browse without arbitrary speed throttling.

Yes, commercial static IPv4 public addresses can be assigned to your connection upon request for an affordable monthly add-on fee.

Visit our "Online Payment" page, enter your Customer ID (e.g. INET10024) or registered mobile number, check your billing summary, and pay instantly via UPI (GPay, PhonePe, Paytm), Debit/Credit card, or Net Banking.

Yes, immediately after successful online payment, an official downloadable and printable tax invoice receipt with unique transaction reference is generated.

To avoid service interruption, we recommend renewing prior to expiration. If disconnected due to non-renewal, your optical port will be automatically reactivated within 5 minutes of online recharge.

Depending on your selected broadband plan, you receive premium access to top OTT apps including Disney+ Hotstar, SonyLIV, Zee5, Hoichoi, JioCinema, Sun NXT, and Discovery+ at zero extra cost.

Once your broadband plan with OTT bundle is active, you will receive an activation SMS/link on your registered mobile number to log in seamlessly on your Smart TV, Android Box, or smartphone.

A blinking red "LOS" (Loss of Signal) light indicates that the optical fiber cable may have experienced a bend or physical cut. Please do not pull or bend the thin fiber patch cord. Call our 24/7 support desk at +91 9836549222 and a field technician will be dispatched immediately.

You can log into your ONT router configuration page (typically 192.168.1.1) using the credentials on the back of the router, or contact our support desk to have our engineer update it remotely for you.